Privacy & Safety
How & what information we collect
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products, and another update.
We collect the following information:
Personal details such as name, address, email, and phone number
Your IP addresses
The operating system, web browser type, and version
Pages you visit and features you use on our site
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
You may be aware that a new European Union law, called the General Data Protection Regulation or "GDPR" gives certain rights to individuals in relation to their personal data. Accordingly, rights to individuals regarding the data we have are as follows:
Right of Access - the right to be informed of and request access to the personal data we process about you;
Right to Rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete;
Right to Erasure - the right to request that we delete your personal data;
Right to Restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data;
Right to Object -
the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
the right to object to your personal data being processed for direct marketing purposes;
Right to Data Portability - The right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service; and
Right not to be subject to Automated Decision-making - the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Wix. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Wix’s data storage, databases, and the general application. They store your data on a secure server behind a firewall.
To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes to this policy
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
You may 'Opt Out' from the unsubscribe link in the footer of all email marketing campaigns sent by us. Once this link has been clicked, you must confirm this decision. Once confirmed, you will be removed from the list.
How to contact us
Phone: 0437 526 220
I am not a doctor and cannot give out medical advice. Crystals and energy healing should be used as a complement to other therapies and not as a replacement for regular medical care.
We use natural crystals so please keep in mind they are unique and come in different shapes & sizes just like you and i. Any Crystals or crystal infused candles you receive be will similar to the photograph however, it may vary slightly. All candles are hand-poured and natural crystals are hand placed, so we try our best to make all look the same however each still has their own uniqueness
Pure Aura takes no responsibility for candles that light on fire due to lack of care, we provide warnings & candle instructions so this is avoided. All of our candle supplies & wax is supplied by a well known & trusted Australian company. Large crystals are to be taken out within 10 minutes of lighting the candle. Please refer to our product care page for instructions & Candle Care section on a candle listing.
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